Refund policy
Refund policy
We follow a strict only exchange policy that excludes returns and or refunds. Our policy lasts 7 days. If 7 days have gone by since your product delivery, unfortunately, we can’t offer you an exchange. In case we receive an eligible product for an exchange, the same shall be processed within 7 days.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging along with the product tags and labels intact.
To initiate an exchange the customer needs to:
Send a WhatsApp message to +91 8097671106 or email strawb.india@gmail.com with the reason for the return along with proof of purchase. (Please attach pictures of the issues) If your reason is justified, you will have to arrange a pickup (Please do not send your purchase back to the manufacturer). You will be given the return address. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item We will also notify you of the approval or rejection of your exchange Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Refund Process:
After inspection of the product, if the product is intact the refund will be issued within 4-5 working days to the customer on their original payment method. The refund will not include the shipping amount.